Add downloads to Shopify's Order Confirmation email
Learn how to add a direct link to the download page from the Shopify Order Confirmation email. Go to Fileflare Go to Settings Go to Checkout settings Scroll down until you see the Shopify order confirmation integration feature that shows the snippet of code. Copy this code Where to place the code Go to your Shopify Settings page Click on Notifications Click on Order confirmation Click the Edit code button Copy the Fileflare code fromPopularConnect your email using SMTP with SendGrid
About SendGrid SMTP Speed of setup: 5/5 Fast Ease of setup: 5/5 Fast PSome readersSetting up your email using SMTP - All Methods
What is SMTP? The Simple Mail Transfer Protocol (SMTP) is a technical standard for transmitting email over a network. Like other networking protocols, SMTP allows computers and servers to exchange data regardless of their underlying hardware or software. SMTP is a mail delivery protocol, not a mail retrieval protocol. It simply allows apps to connect and send emails using your mail account. Methods to connect Fileflare allows you to connect your own email address, allowing Fileflare to seFew readersEnable/disable Fileflare's download emails
What are the Fileflare download emails? The Fileflare order download emails are the emails that get sent from the Fileflare app to your customers after they place an order, which include the download links. These are enabled by default on all plans. They are separate from Shopify’s emails. If you are interested, you can include a download button or link inside the Shopify Order Confirmation email (you will need the Basic plan for this to work) - view guide (https://digital-downloads.com/addFew readersConnect your email using SMTP with Brevo
About Brevo SMTP Speed of setup: 5/5 Ultrafast Ease of setup: 5/5 Super easy Brevo does not have a maximum usage limit on how many emails are sent via SMTP. You can send as much as your plan allows. Brevo's free plan allows up to 300 free emails per day. Brevo pricing. Brevo's first pricing plan starts with sendiFew readersConnect your email using SMTP with MailerSend
About MailerSend SMTP Speed of setup: 3/5 Slow because of the verification process. Ease of setup: 5/5 Easy There is an approval process to send more than 100 emails and to use a paid plan. MailerSend does not have a maximum usage limit on howFew readersTest email for Update Asset and Release Date
Sending a test email for Asset update and Release date email templates To send a test email, follow these steps: Create a new product in your Shopify store called "Replace/Release test" or similar so it's easily understandable. Then upload and attach a test file to that product in Fileflare (use a file that is not attached to any other products; this is important). Place an order for that product using the email address to which you want to receive the test email. You can quicklyFew readersImprove email deliverability
Fileflare's system has the best email deliverability you can get. As default, download emails are delivered from noreply@digital-downloads.com. Our systems have all the things in place which maintains the highest deliverability, such as DKIM, SPF, DMARC, plus a high reputation for sending millions of emails every month. Improve your email deliverability Please learn about DMARC, DKIM, and SPF. You need to be very careful following the below steps because if you mess something up in your DNSFew readersConnect your email using SMTP with Postmark
About Postmark SMTP Postmark have a verification process of between 1-24 hours. This is to ensure that they get the best deliverability. From our experience, it only takes 1-2 hours. Speed of setup: 4/5 Not instant, but it only takes 1-2 hours to get verified. This ensures the best deliveFew readersConnect your email using SMTP with Mailtrap
About Mailtrap SMTP Mailtrap have a domain verification process which is pretty fast. But sometimes requires you to do a business verification to understand how your business sends emails. This is to keep the Mailtrap deliverability good. Speed of setup: 3/5 Slow because of the domain review process. They must review your domain after adding and can take up to one business day. Ease of setup: 4/5 Decent Mailtrap does not have a maximum usage limit on how many emails are sent viaFew readersConnect your email using SMTP with Resend
About Resend SMTP ResenFew readers
Checkout
Enable Downloads on the Checkout pages - Order Status & Thank You pages
Am I using the New or Legacy checkouts? You can easily check to see if you are using the new checkouts by going to your Shopify admin Settings Checkout. If you are using the old Legacy checkouts, you shouldPopularCustomise the Checkout page download box text
The ‘Download box‘ is the box that displays your download links. This box appears on the Checkout summary (Thank you) page & the customer accounts if you have these settings enabled. The box will appear the same for both areas. This allows you to display your own message that aligns with your company, and also change the language of your messaging. Which plan do I need for this feature? You can use this feature on all paid plans.Few readers
Digital Content page
How to customize the styling of the download page
Styling the download page The download page is a pre-defined page that automatically shows on your Shopify store when a customer access their digital products. This page automatically inherits the styling of your Shopify store's theme, including elements such as fonts, padding, and sizes. While you can customise the page's content, you also have the flexibility to modify colors, sizes, and other design aspects. This ensures a fully tailored page that aligns with your store's overall theme.Some readersChange the sorting order for download links
It's now possible to change the sorting order for the download links. You can enable this by going to the Checkout settings. Here, you can choose out of 4 options with 8 variants: Asset name - A-Z Asset name - Z-A When attached - Latest When attached - Oldest File size - Small FileFew readers
Customer accounts
Enable customer account downloads
What plan do I need? You will need the Premium plan to unlock the customer account download feature. Guide: Legacy Accounts - Go to Guide Deliver on the Main account page Requires code snippet to be added to your Shopify theme. Contact us if you want us to do it for you Guide: New Accounts - Go to Guide (https://helpdeskPopularDisplay downloads in Customer Accounts (Legacy Accounts)
What plan do I need? You will need the Premium plan to unlock the customer account download feature. When using a customer account Shopify app: The customer account downloads feature is compatible with customer account Shopify apps,PopularDisplay downloads in Customer Accounts (New Accounts)
What plan do I need? You will need the Premium plan to unlock the customer account download feature. Display downloads in the New Customer Accounts Easily add the download delivery to the main account page which shows all orders, and also on the individual order page. All you need to do is to add the App Blocks within Shopify's theme customizer. Go to your Shopify admin Go to Settings Click Customer accounts Ensure that yPopular
Bulk-send download emails to your customers
To send download emails to many customers, there are three methods that allow this: Method 1 - Using the Replace file function. Only deliver 1 asset at a time. Maximum of 10,000 emails. Method 2 - Using the customer account downloads function. Deliver multiple assets. All of these methods will bulk send emails to your previous customers. You just need tPopularShopify Legacy checkout users
Notice for Legacy Shopify Checkout usersPopularSet a release date/time on digital products (pre-order)
How the pre-order feature works & things to know Please read these rules so you understand how it works! This is really important. Multiple releases at the same time: 1 email will be sent per digital file. If you release 2 files, 2 download emails will be sent to your customer. If you plan to release multiple assets at the same time, please use Method 2 in this guide which uses the customer account feature, and informs your customers to access the downloads there. Time rules: ThFew readersExamples of download delivery: What do my customers see?
How will my customers receive their downloads? The download page: This is the download page where the files show when you have the download page enabled. You can deliver downloads in two ways - using a download button & page, or delivering download links in a bullet point list. The download box inherits the styling of your theme, but you customize this further by following our styling guide (https://helpdesk.digital-downloads.com/en/article/how-to-customize-the-styling-of-the-downloadFew readersEnable video streaming/viewing
Which plan do I need? You will need the Premium plan to use video streaming. Video streaming Our new video streaming feature gives your store the ability to allow customers to view video files in their browser without needing to download the files. It's also possible to disable the download button so that you only allow them to view the files. This works from the download page.Few readers