• Enable customer account downloads

  What plan do I need? You will need the Premium plan to unlock the customer account download feature. New or Classic Customer Accounts? It's possible to deliver downloads in the New and Classic Customer Accounts. In the New Customer AccoPopular

• Enable Downloads for the New Checkout Pages (Checkout Extensibility)

  Enabling downloads on Checkout Extensibility (new checkout pages) Written guide Go to your Shopify admin Go to "Settings" "Checkout" Click the "Customize" button Next, you need to add the app to both of these pages: Thank you - the page that appears directly after an order is placed Order status - the page that appears when clickiPopular

• Beginner's Guide - How to set up the Fileflare app

  Learn how to set up quickly This guide will show you how to set up Fileflare quickly. It all comes down to 3 fundamental steps - Adding products in Shopify, uploading files & attaching those files to your Shopify products. The app works alongside Shopify's Products and Orders systemPopular

• Add downloads to Shopify's Order Confirmation email

  Quick guide (method 1 only) Method 1 – Renaming the current button Adding a button that links to the Thank you (Order status) paPopular

• Setting up your email using SMTP - SendGrid Only

  SendGrid SMTP Setup Why use SendGrid for SMTP with Fileflare? SendGrid is an easy-to-use system that allows you to achieve a higher email deliverability. It allows you to do things like assigning new sending IP addresses and domain authentication. You can set up a free SendGrid account to allow you to send download emails from your own email in Fileflare. The process is not as technical as using the normal SMTP options with your email accounts. It's most probably much easier to usePopular

• How to change the text & language

  What plan do I need? There are a few locations that your customers see when delivering downloads. All of these are customisable to your own language: The checkout page download box for the Thank You page and the Order Status page The download button Email template cuPopular

• How to replace/update a file (upload new versions)

  What plan do I need? The "Update & notify customers" feature is available on the Basic plan or higher. The "Edit email templates" feature is available on the Growth plan or higher. How does it work? Updating an asset This function will replace the old asset with the newly uploaded asset All previous download links for the old version will continue to work and link to the new asset ClickiSome readers

• How to set limitations on downloads

  What plan do I need? Asset download limit – Free plan or higher Order expiration – Basic plan or higher Block fraudulent orders – Growth plan or higher Set IP address limits – Premium plan Things to note about limitations Consider using limitations wisely. Please keep in mind that sometimes customers’ internet cSome readers

• How to customize the styling of the download page

  Styling the download page You can customize the download page by using custom CSS. The way it works is that you copy and paste the code provided below into your Shopify theme. Go to your Shopify store Go to "Online store" Click on the three dots and then "Edit code" (https://storage.crisp.chat/users/helpdesk/website/db4a9697516c4000/edit-code-tesSome readers

• Bulk-attach files to Shopify products using a CSV

  Which plan do I need? You will need any paid plan, starting from the Growth plan. Important instructions for the CSV All files (assets) are automatically linked to the products via the SKUs of the Shopify products. Please ensure everything is spelt correctly, otherwise, the asset will not connect to the product. Do not remove or rename the column headers in the CSV. There is a 30MB upload limit for a CSV file. Two columns to fill:Some readers

• Examples of download delivery: What do my customers see?

  How will my customers receive their downloads? The download page: This is the download page where the files show when you have the download page enabled. You can deliver downloads in two ways - using a download button & page, or delivering download links in a bullet point list. The download box inherits the styling of your theme, but you customize this further by following our styling guide (https://helpdesk.digital-downloads.com/en/article/how-to-customize-the-styling-of-the-download-Some readers

• Enable/disable the download button & page or show a bullet list of links

  The download button & page / Bullet point list of links You can easily switch between delivering downloads with two different styles: Displays a dFew readers

• Add "View all downloads" button to customer accounts

  What plan do I need? You will neeFew readers

• Migrate from other apps to Fileflare

  Why switch to Fileflare? There are some huge reasons why you would want to switch. Using other apps may not have the specific features you want, have too many bugs, developers don’t care, bad support and much more. We have come along to solve every issue you could be running into. One of our main goals is to help store owners protect their digital downloads. See our comprehensive guide to preventing customers from sharing your digital products.Few readers

• Enable Checkout Order Status & Thank You page download links

  What plan do I need? You will need any paid plan - the Basic plan or higher to unlock the Thank you page download links. How to enable/disable the checkout download links This setting is automatically enabled by default for all paid plan users. Checkout Extensibility (new checkout) If you have the activated the new checkout pages on Shopify, you can learn how to enable downloads with Checkout Extensibility (/en/article/enable-downloads-foFew readers

• Set up PDF Stamping

  PDF Stamping is a brilliant method to prevent your customers from sharing digital downloads with others. Of course, it only works on PDF files, but you can learn more about preventing customers from sharing other types of digital downloads here. Below is a video showing a stamped and locked PDF so the customer cannot remove their personal details. Preventing them from sharing the PDF with others because their identity is attached. What plan do I need? The Basic plan (https://app.digital-Few readers

• Adding downloads to customer account Order page

  What plan do I need? You will need the Premium plan to unlock the customer account download feature. You will also need the Classic Customer Accounts, because "New customer Accounts" do not support apps to inject code at this stage.Few readers

• Setting up your email using SMTP - All Methods

  Methods Fileflare allows you to connect your own email address to allow Fileflare to send download emails using your email address. There are two methods of doing this: SMTP - Connecting your email directly to Fileflare using SMTP to allow Fileflare to send emails using your account. SendGrid SMTP API - Connect your email to SendGrid, then connect SendGrid to Fileflare using SMTP. This is easier to set up, and provides ways to get better email deliverability.Few readers

• Deliver personalized digital files (attach to a single order)

  Which plan do I need? You will need any paid plan (not the free plan). The Basic plan or higher. How to deliver your personalized files to individual customers We will assume that you have already received an order that you need to personalize for your customer. Video tutorial Scroll down for a written tutorial if you want to see a step-by-step process. Step 1 – Upload the personalizedFew readers

• Checklist to ensure store is set up correctly

  1. Mark your digital products as “Digital” in Shopify This will stop the Shipping queries from showing at checkout for the customer & also stop the Shopify physical shipping emails from sending to your customers with digital file delivery. Go to your Shopify dashboard Go to “Products“ Click on the product Scroll down until you see the ‘Shipping’ section. Uncheck the option “This product requires shipping”. (If you are using variants, you will need to open the variant) (https:Few readers

• Enable/disable Fileflare's download emails

  What are the Fileflare download emails? The Fileflare order download emails are the emails that get sent from the Fileflare app to your customers after they place an order, which include the download links. These are enabled by default on all plans. They are separate from Shopify’s emails. If you are interested, you can include a download button or link inside the Shopify Order Confirmation email (you will need the Basic plan for this to work) - view guide (https://digital-downloads.com/add-Few readers

• Sell downloads as a subscription

  When selling subscriptions, there are a few reasons why you would want to sell digital products alongside the subscription. Maybe your customers need a PDF guide, or maybe you want to deliver a new set of digital products each month. What do I need? A subscription app Fileflare Shopify app You will need to use the Download link bullet point list function iFew readers

• Customise the email templates

  Before we start It’s important that you understand mail servers before you make customisations. “Email deliverability” is very important. Mail servers around the world check the characteristics of emails, and if they find spammy characteristics, they will send the emails to the spam folder. Guidelines to have good deliverability Are some of your customers complaining about emails not being delivered? If they are, then read the below: Use appropriate wording in your email content, suFew readers

• How to cancel my subscription

  How to change your plan Step 1 – Go to the plans page Click on the ‘Settings’ page Click on Change your plan Step 2 – Choose your plan Decide and click the button on which plan you want to upgrade or downgrade to. Proceed to follow the next steps by Shopify. How to cancel your subscription service All you need to do is change your plan to the free plan by clicking the Cancel subscription button, and your subscription will beFew readers

• How to Place a Test Order

  2 Methods to place a test order to test Fileflare Method 1: Create an order This method is best most of the time unless you are testing cost amounts on orders. It works best if you are using our Digital Products delivery app. You can actually create an order within Shopify’s dashboard. This doesn’t bring you through the cFew readers

• How to set up codes or license keys

  Currently, Fileflare doesn’t have an in-built license key function. We are working hard on getting it done, but it isn’t ready yet. We do have a workaround, though! How to enable license keys with Fileflare for digital products So the rundown on how this works is: Use Fileflare for digital product delivery with file protection Use Selling Codes (https://apps.shopiFew readers

• Connect your own S3 storage server

  What is an S3 server? An S3 server stands for Simple Storage Service. It was created by Amazon Web Services originally, but other platforms have adopted the architecture, such as Cloudflare, Digital Ocean, and others. You can essentially have your own cloud storage space on either of these platforms, and then connect it to Fileflare so that Fileflare will use your storage service for any hosted files. It gives you more control over your storage costs and files. Fileflare does not apply storaFew readers

• Customise the download box text

  The ‘Download box‘ is the box that displays your download links. This box appears on the Checkout summary (Thank you) page & the customer accounts if you have these settings enabled. The box will appear the same for both areas. This allows you to display your own message that aligns with your company, and also change the language of your messaging. Which plan do I need for this feature? You can use this feature on all paid plans.Few readers

• Set a release date/time on digital products (pre-order)

  How the pre-order feature works & things to know Please read these rules so you understand how it works! This is really important. Multiple releases at the same time: 1 email will be sent per digital file. If you release 2 files, 2 download emails will be sent to your customer. If you plan to release multiple assets at the same time, please use Method 2 in this guide which uses the customer account feature, and informs your customers to access the downloads there. Time rules: TheFew readers

• Methods to bulk upload/add files

  There are a few methods to bulk upload files to Fileflare. I will go into more depth below: Method 1 – Connecting your own S3 server You can connect your own S3 storage server to Fileflare so that Fileflare uses it as the main storage host for your files. This allows you to control your storage costs without limitations, and securely host all of your files with your own accFew readers

• Deliver free digital samples to a customer

  Method 1 – Using a free Shopify product This method works by creating a free Shopify product and allowing users to go through the checkout process and get a free digital download after checkout. What do I need? This works on all plans. Step 1 – Create the free product in Shopify Go to your Shopify dashboard Click “Products” Click “Add product” Set the price to 0.00 Disable the “Track quantity” box Uncheck the “This is a physical product” box Click “Save” StFew readers

• How to translate the email text language for each country dynamically

  If you are looking to translate the download email that is sent to customers, you will need to add the downloads to the Shopify Order Confirmation email, and then use Shopify's app to translate those emails. It's not currently possible to deliver multiple languages using the Fileflare email system, but you can do it with Shopify's! How to set up The process is simple, all you need to do is: 1. Add the download details to Shopify's order confirmation email To add the Fileflare download dFew readers

• Bulk-send download emails to your customers

  To send download emails to many customers, there are three methods that allow this: Method 1 - Using the Replace file function. Only deliver 1 asset at a time. Method 2 - Using the Release date function. Only deliver 1 asset at a time. Method 3 - Using the customer account downloads (/en/article/enable-customer-account-downloaFew readers

• Export a Data Report

  You can export a list of your products and the relationship of the files that you have connected to those products into a CSV file. You will also have a total list of your uploaded assets with their download links beside them. What plan do I need? You can get access to Data reports on the Basic plan or higher. Step 1 – Go to Settings >Few readers

• How to block access to the downloads

  You may want to block access to the downloads for many reasons. Maybe the customers are sharing the links with friends, maybe they have caused fraudulent activity, or maybe their order was refunded. Downloads are automatically blocked on orders that are: Cancelled Voided The Fileflare app will block access to the downloads immediately on any of the above order statuses. This is available on all plans, including the free plan. There are, of course, easier methods to block customers fromFew readers

• About the Email Tracking feature

  Email Tracking is a unique feature that other digital download apps don’t have on Shopify. You can find this feature on the “Order” pages. If you go to the app go to “Orders” click on an order scroll down to Email Tracking. What plan do I need? You will need the Growth plan or higher to unlock Email Tracking. Reasons why it’s helpful Some reasons why Email Tracking is helpful are: Some customers claim they have not received the email aFew readers

• Pricing plans & features

  This will answer questions to do with: How many assets/files you can attach to products or variants Storage amounts, limits and costs Unlimited bandwidth details Limitations Which features are available on each plan The pricesFew readers

• How to reset the download limitations for an order

  Sometimes customers will hit a download limitation and need access to their downloads again. You can easily increase their limits for an individual order by going to the Order page in Fileflare. See below. Resetting the download links for an individual order You can reset download limits for customers easily by going to the Order page. Simply go to the Order page in Fileflare Uncheck the “Use global limitations” checkbox Adjust the limitations for that customer’s individual order tFew readers

• How to properly uninstall Fileflare

  Uninstalling the app Shopify’s rules state that apps need to delete all the store’s data and will delete your personal data once the app receives the webhook from Shopify. This happens within 48 hours after uninstalling. All of your Shopify data and uploaded assets will be permanently deleted as soon as Shopify send the request. This can take place anytime within those 48 hours. This is an automated system. No code is automatically added to your theme Filelflare does not automatically addFew readers

• Does Fileflare have an API?

  Yes, Fileflare has a public API available. You can find details in Fileflare's API docs.Few readers

• Automatically fulfil digital products in Shopify orders

  You can automatically mark digital products as fulfilled in your Shopify orders as long as the products are set up correctly. You can do this with and without delivering files. Rules Fulfilling will only take place when: At least one digital delivery method is enabled e.g. email, checkout pages, or customer accounts. The Shopify products are marked as digital One or more assets are attached to the Shopify product All three need to be set for a digital product to be marked as fulfillFew readers

• Enable video streaming/viewing

  Which plan do I need? You will need the Premium plan to use video streaming. Video streaming Our new video streaming feature gives your store the ability to allow customers to view video files in their browser without needing to download the files. It's also possible to disable the download button so that you only allow them to view the files. This works from the download page.Few readers

• Change the sorting order for download links

  It's now possible to change the sorting order for the download links. You can enable this by going to the Checkout settings. Here, you can choose out of 4 options with 8 variants: Asset name - A-Z Asset name - Z-A When attached - Latest When attached - Oldest File size - Small FileFew readers

• Generate a download link

  If you are looking to generate a download link, you can do this by following the method below. How does it work? You will need to create a free order so that you have the download link generated. Once you have the order, you can copy the download link and use this to send to your customers. How to generate the link Go to your "Orders" page in Shopify and create a new order. You can do this by clicking the "Create order" button, adding the product that has the file attached to it, then aFew readers

• Why do my customers land on a password page?

  This may seem like a glitch or a mistake with your store, but rest assured, it's not. It's very a simple resolution. All you need to do is go to your Preferences in Shopify admin, and then remove your password. The reason this happens This happens because the way our download links and download page works is by using your Shopify store domain name. This aligns best with your brand and automatically makes Fileflare integrated with your stoFew readers