What plan do I need?

There are three places where the customers will see their downloads. All of these are customisable and you can change the text.

Checkout page language customisation – you will need the Basic plan to unlock the download box on the checkout page. This will also allow you to customise the text.
Email language customisation – you will need the Growth plan to unlock the email template customisation, which enables you to customise the text.
Customer account language customisation – this uses the same box as the checkout page. You will need the Premium plan to unlock the customer account downloads feature. Already installed Fileflare? Upgrade here.

How to customise the language of text for your customers

To change the email text dynamically for multiple languages, see this guide.

1. Customising the download box (thank you page & customer account links)

You will need the Basic plan to unlock the download box on the checkout page. You will need the Premium plan to unlock the customer account downloads feature.

The download box shows on the checkout Thank you page and in the customer accounts. You can easily customise the text to your own language by going to:

Go to the “Settings”
Go to “Checkout settings”
Here you can change the text in the “Download box title” and the “Download box extra text”.
Make sure that you have enabled the “Display download links on the checkout page” setting to display these at checkout.

Learn more about enabling customer account digital downloads.

2. Customising the email template text

You will need the Growth plan to unlock the email template customisation.

Again, it’s really easy to customise the email templates and add your own language. Once you have the Growth plan or higher, you can go to:

Settings
Then go to “Edit email templates”


Here, you can customise the templates to say anything you want and in any language. The normal template that goes with every order is called the “Fulfilment template”.

Updated on: 26/02/2024