You may want to block access to the downloads for many reasons. Maybe the customers are sharing the links with friends, maybe they have caused fraudulent activity, or maybe their order was refunded.

Downloads are automatically blocked on orders that are:

Cancelled
Voided

The Fileflare app will block access to the downloads immediately on any of the above order statuses. This is available on all plans, including the free plan.

There are, of course, easier methods to block customers from accessing their files. Read below:

Manually block a customer’s order

Which plan do I need?

You will need the Basic plan or above to block an individual order manually. If you are on the free plan, you can only use the methods above.

Step 1 - Go to the order

Go to the “Orders” page
Click on the order that you want to block access to downloads

Step 2 – Set the expiry date to a time in the past

Uncheck the “Use global limitations” checkbox
Under “Expiration date of download links“, set a date in the past

You need to set a date that is previous to the present. This will mark the order as expired.

Video tutorial

Written guide is below the video.

Updated on: 27/03/2024