If you are looking to translate the download email that is sent to customers, you will need to add the downloads to the Shopify Order Confirmation email, and then use Shopify's app to translate those emails. It's not currently possible to deliver multiple languages using the Fileflare email system, but you can do it with Shopify's!

How to set up

The process is simple, all you need to do is:

1. Add the download details to Shopify's order confirmation email

To add the Fileflare download details to Shopifys Order Confirmation email, it's really simple.

1. Go to Fileflare
2. Go to Settings
3. Go to "Emails"
4. At the top of the page, you will see the option to integrate into this email. Follow the steps and add the provided code to your Shopify email.

Go to our guide to learn more about the options available.

2. Install Shopify's Translate & Adapt app

Install the app here.

3. Add your languages to Shopify admin

1. Go to Shopify admin
2. Go to Settings
3. Languages
4. Add your languages. This is needed for them to show up in the translate app.

4. Translate the order confirmation emails

1. Go to the "Translate & Adapt" app
2. Notifications

3. Here is where you can adjust the language settings for each country

5. Disable the Fileflare download emails

1. Go to Fileflare
2. Go to Settings
3. Go to "Emails"
4. Enable the switch for "Disable all order download emails"

5. Click "Save"

Done

Now your customers will only get one email when ordering, which is the Shopify Order Confirmation email.

Updated on: 18/07/2025