• My PDF Stamp is not working

  Learn how to set up PDF stamping and make sure you are ready to sell PDFs. In some rare occurrences, the PDF stamp may not appear on the pages. If your PDF Stamping doesn’t appear on the PDF pages, please contact us, and we will investigate further. Check that you have enabled PDF Stamping You need to go to: Go to the Assets page Click on your PDF asset Check in the PDF stamping section that you have selected a template (https://storSome readers

• My customers are having issues downloading the files

  Sometimes, the customer can run into issues downloading files. First thoughts: you might think it’s Fileflare causing the issues, but 99.99% of the time, it’s not. This can happen for many easy-to-fix reasons. Please read below! Having issues with the email sending? Check this to troubleshoot the delivery email. Most common reasons for download issues: Most of the time, the issue is because the store owner has set download liFew readers

• Why are the download emails not sending?

  There could be many reasons why the download emails are not sending. Be sure to check the below if you find that they are not sending for you! Email delivery is not 100% reliable Some customers have problematic inboxes. These are some of the reasons in why emails are not 100% reliable: Inbox is full - Inboxes have a maximum storage allowance and fill up, meaning mail servers reject emails Spam - There is no stopping emails falling into the spam folder. This happens on occassionFew readers

• Why is my digital product not fulfilling?

  What you need to fulfil digital products The below is for the fulfilment of the digital products on the Shopify order. Read this guide if you are wanting to find out why the download email did not send. The product needs to be marked as digital in Shopify admin. In the "Shipping" section on your product edit page, you need to uncheck the option "This is a physical product". The product must have files attached to it in FilFew readers

• Why are my files not uploading?

  1. Restart your browser or use a different browser This is the most common solution for users who have upload issues. Restarting the browser is a common fix for a lot of problems with websites. You would be surprised how common it fixes most issues. Fully close your browser and open it up again, or use a different browser. 2. Check that you have storage available in Fileflare There is no upload maximum file size using Fileflare, but you do have a total storage limit with your plan. As loFew readers

• Customer account downloads are still not showing, what do I do?

  The downloads are still not showing. What should I do? You will need to double-check that you have a few things in place to ensure the downloads show: Make sure there are files attached to the Shopify products in the order. If there are no files attached to the products or order, then no download links will show on the order page. Make sure you are looking at the Order page in the accounts. The downloads are specific to an order, so they show on the order page, not the main customer aFew readers

• There is an order missing from my order list

  If there is an order missing from your Orders page, then please contact us and we will initate an order sync. This is very rare, but sometimes Shopify's system can have issues and outages. There could be a chance that there was a missed order. But not a problem, because we can sync it in easily! Contact us using the chatbox.Few readers

• My order's status is "Authorized", what does this mean?

  When an order is marked as "Authorized", it means that your payment is not captured, therefore you haven't been paid for the order yet. Downloads are only delivered to customers once they have paid so that they don't get free downloads, and you get your payment! Once the payment is captured, the order will be marked as "Paid" and the downloads will be delivered. You can set your Shopify store to capture this automatically. Please follow Shopify's guide (https://help.shopify.com/en/manual/paymeFew readers

• Why are my products not fulfilling in Shopify?

  When we refer to "fulfil", it means marking the product as fulfilled in the Shopify orders. The fulfilment process in Shopify is for adding tracking information to the order, which isn't relevant to digital products, so Fileflare will automatically mark digital products as fulfilled so that it minimizes your admin. Fileflare has a fulfilment retry limit of 7 days. Once this time has passed, Fileflare will not attempt to retry fulfilling the products in your Shopify orders. Fulfilments onlyFew readers

• Update permissions for customer account downloads

  Please log into your Shopify store and then log into Fileflare. You will be presented with a Shopify message informing you to accept new permissions. Click the "Update" button to update the permissions and then the downloads will now be viewable in the customer accounts. This is all that needs to be done. These new permissions are crucial for Shopify's new improved API versions.Few readers