How will my customers receive their downloads?

The Fileflare Digital Delivery page:

The Digital Delivery page utilises your store's domain name for the page and also for the download links. It also utilises your Shopify theme's styles, meaning the Digital Delivery page is automatically cohesive with your store's brand.

This is the download page where the files show. You can deliver downloads in two ways - using a download button & page, or delivering download links in a bullet point list.

The download box inherits the styling of your theme, but you customise this page further by following our styling guide.

Methods & examples of digital delivery

Your customers receive their downloads using these methods:

1. Fileflare download email

By default on all plans, Fileflare will deliver a download email with the files to your customers. You can enable or disable this by following this guide.
Learn how to customise the email templates.

Fileflare email with a button

The button leads to a download page on your store where you can see a list of downloads. You can customise the colour and styling of the download button from the email templates editor.

Fileflare email with a list of links

2. Shopify order confirmation email - button

If you have the Basic plan or higher, you can show a download button in the Shopify order confirmation email. This will link to the Thank you page where the customer will receive the downloads.
Learn how to set this up.

3. On the Thank you & Order Status page (Basic plan or higher)

It's possible to fully customise the text in this box from the Checkout settings. The styling of the box will use Shopify's checkout page styling.

With a button only

With a button, title and description

With a list of links

4. In the customer accounts (Premium plan)

Legacy customer accounts

New customer accounts

Updated on: 19/06/2025