Question 1

Beginner's Guide - How to set up the Fileflare app

Accepted Answer

| Please get in touch if you would like help with setting up the app. We are more than happy to do things for you, so you don't have to. We know what it's like to run a business, so outsourcing tasks helps a lot.

Learn how to set up quickly

This guide will show you how to set up Fileflare quickly. It all comes down to 3 fundamental steps - Adding products in Shopify, uploading files & attaching those files to your Shopify products. The app works alongside Shopify's Products and Orders system as an add-on.

Once you have attached the files to your Shopify products, then you are armed to deliver. Once a customer purchase a product on your store, Fileflare will check to see which files are attached to the products in the order and then send them to the customer.

Video setup guide

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Written guide

Step 1 - Create your Shopify products in your Shopify admin "Products" page

Go to your Shopify admin.
Go to the "Products" page.
Click the "Add product" button.
Scroll down to the Shipping section, and uncheck the "This is a physical product" checkbox. This will allow Fileflare to automatically fulfil the product on an order, also stop the shipping boxes showing up at checkout, and stop the shipping emails being sent to the customer.

Fileflare supports variants. You can attach files to individual variants.

See our how-to infographic here

| All of your Shopify products are

Question 2

Migrate from other apps to Fileflare

Accepted Answer

| Migrating to Fileflare from Shopify's app is very easy. We have added features that allow you to bulk-import orders, bulk-upload files, and then bulk-attach them to your products. This helps cater to small and large stores with thousands of products and files.

Migration service

We can provide a migration service to help you avoid the tedious task of migrating files and setting up the app! Please get in touch.

What can we migrate?:

Download files from your current digital downloads app
Upload the files to your new Fileflare account
Attach the uploaded files to your Shopify products
Set up Fileflare to replicate your current app configuration

Considerations: There may be an additional charge for stores with over 100 digital products, depending on how many files you need to migrate. In such cases, we’ll provide an estimated time to migrate the files and also a tailored quote, keeping you fully informed on the process and investment involved.

Why switch to Fileflare?

There are some huge reasons why you would want to switch. Using other apps may not have the specific features you want, have too many bugs, developers don’t care, bad support and much more. We have come along to solve every issue you could be running into.

One of our main goals is to help store owners protect their digital downloads. See our comprehensive guide to preventing customers from sharing your digital products.

| Shopify's Digital Dow

Question 3

Enable customer account downloads

Accepted Answer

What plan do I need?

You will need the Premium plan to unlock the customer account download feature.

Guide: Legacy Accounts - Go to Guide

Deliver on the Main account page
Requires code snippet to be added to your Shopify theme. Contact us if you want us to do it for you

Guide: New Accounts - Go to Guide

Deliver on the Main account page and on the Order account page
Does not require code snippets. Simply add the Fileflare App Blocks in Shopify's editor

Difference between Legacy and New:

| We recommend using Legacy Customer Accounts. We find that they are more presentable because they are integrated into your store better by being on the same domain and part of your store's theme styling, unlike the New Customer Accounts. Learn more about the differences below.

Fileflare delivery differences:

In the Legacy Accounts, you can deliver downloads on the Main account page.
In the New Accounts, you can deliver downloads on the Main account page, and the Order account page.

Pros and cons:

| Legacy | New | | ---- | | Branded with your store theme and sits under your store's menu | Not branded with your store. It uses Shopify's neutral styling that cannot be changed | | Is

Question 4

Checklist to ensure store is set up correctly

Accepted Answer

1. Mark your digital products as “Digital” in Shopify

This will stop the Shipping queries from showing at checkout for the customer & also stop the Shopify physical shipping emails from sending to your customers with digital file delivery.

Go to your Shopify admin dashboard
Go to Products
Click on a product
Scroll down until you see the Shipping section. Uncheck the option “This is a physical product”. (If you are using variants, you will need to open the variant edit page)

2. Ensure you are capturing emails on orders, not just phone numbers

If you want to deliver downloads via email, make sure you are capturing emails at checkout so files can be delivered to your customers. Download links cannot be sent to phone numbers.

3. Confirm that your files are attached to the product

Question 5

How to set limitations on downloads

Accepted Answer

What plan do I need?

Things to note about limitations

Consider using limitations wisely. Please keep in mind that sometimes customers’ internet connection can fail, and they may need a couple of tries to download their files. They also may want to download on their mobile and computer, which means two devices.

|| Consider using limits of 2 and above. A download limit of 1 can cause you extra work with support emails.

Limitations you can set

You should be aware of how the global limitations work for your customers. I hope this article answers all of your questions.

Access limit

This allows you to set a value for how many times a link can be clicked.

Example: If you set it at 1, then a customer can only click the link once. They will be blocked from accessing the download link if they click it again.

Order expiration (days)

This setting allows you to set an expiry date on orders. Meaning that all download links in orders on your store will expire in the number of days you enter from the order date. It works by reading the order date/time and then adding an expiration on orders that exceed this.

This will gi

Question 6

How to replace/update a file (upload new versions)

Accepted Answer

| The notify function within this feature is scheduled for a significant upgrade in late 2024. The forthcoming enhancements will provide a more comprehensive workflow, enabling a greater range of customisations, detailed filtering options for selecting customers, sending multiple files at the same time, and various additional improvements.

What plan do I need?

The "Update & notify customers" feature is available on the Basic plan or higher.
The "Edit email templates" feature is available on the Growth plan or higher.

How does it work?

Updating an asset

This function will replace the old asset with the newly uploaded asset
All previous download links for the old version will continue to work and will link to the new asset

Clicking "Yes" - Notifying customers

This function will send a new download email to every customer who has ordered the Shopify products that the asset is attached to (at the time of updating of the asset)
This function will also send a download email to any order that the asset is attached to. This is if you have used the “Attach additional asset” button on the order page
The emails will use the File replace email template if you have customised your own template
You can see all the emails that have sent by going to Settings > Customer emails. This will show all emails that have be

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