Question 1

Enable customer account downloads

Accepted Answer

| If you are not comfortable with making these adjustments, please contact our support and we are more than happy to do this for you. It would require us to send you a collaborator request to access your store.

What plan do I need?

You will need the Premium plan to unlock the customer account download feature.

New or Classic Customer Accounts?

It's possible to deliver downloads in the New and Classic Customer Accounts, but here are the differences:

In the Classic Accounts, you can deliver downloads on the Main account page, and the Order page.
In the New Accounts, you are limited to only showing downloads on the Order Status page because Shopfy has not released functionality for apps to integrate until Dec 2024.

We would recommend using the Classic Customer Accounts so that you can utilise full functionality from Shopify apps. They are also much more professional and presentable by being integrated on your store, unlike the New Customer Accounts. Learn about the difference in Shopify's guide.

Display downloads in the Classic Customer Accounts - Go to Guide

Display downloads in the New Customer Accounts - Go to Guide

Question 2

Enable Downloads for the New Checkout Pages (Checkout Extensibility)

Accepted Answer

Enabling downloads on Shopify's New checkout pages (Checkout Extensibility)

${youtube}Video walkthrough

Written guide

Go to your Shopify admin
Go to "Settings"
"Checkout"
Click the "Customize" button

Next, you need to add the app to both of these pages:

Thank you - the page that appears directly after an order is placed
Order status - the page that appears when clicking the "View order details" button from Shopify's order confirmation, or from within the Shopify admin

Go to "Sections" in the top-left, then select the "Add app block" button at the bottom

Select the Fileflare block & place it on your page

Please follow this step for both the Thank You page and the Order Status page. This is important if you have enabled the download details inside Shopify's order confirmation email.

Save

Question 3

Beginner's Guide - How to set up the Fileflare app

Accepted Answer

| Please get in touch if you would like help with setting up the app. We are more than happy to do things for you, so you don't have to. We know what it's like to run a business, so outsourcing tasks helps a lot.

Learn how to set up quickly

This guide will show you how to set up Fileflare quickly. It all comes down to 3 fundamental steps - Adding products in Shopify, uploading files & attaching those files to your Shopify products. The app works alongside Shopify's Products and Orders system as an add-on.

Once you have attached the files to your Shopify products, then you are armed to deliver. Once a customer purchase a product on your store, Fileflare will check to see which files are attached to the products in the order and then send them to the customer.

Video setup guide

${youtube}Fileflare walkthrough

Written guide

Step 1 - Create your Shopify products in your Shopify admin "Products" page

Go to your Shopify admin.
Go to the "Products" page.
Click the "Add product" button.
Scroll down to the Shipping section, and uncheck the "This is a physical product" checkbox. This will allow Fileflare to automatically fulfil the product on an order, also stop the shipping boxes showing up at checkout, and stop the shipping emails being sent to the customer.

Fileflare supports variants. You can attach files to individual variants.

See our how-to infographic here

| All of your Shopify products are

Question 4

Set up PDF Stamping (Watermark)

Accepted Answer

PDF Stamping is a brilliant method to prevent your customers from sharing digital downloads with others. Of course, it only works on PDF files, but you can learn more about preventing customers from sharing other types of digital downloads here.

Below is a video showing a stamped and locked PDF so the customer cannot remove their personal details. Preventing them from sharing the PDF with others because their identity is attached.

What plan do I need?

The Basic plan to use a single PDF Stamping template.
The Growth plan or higher to create unlimited PDF Stamping templates.

Limitation of 100MB on PDFs to use PDF Stamping

||| Please note that there is a maximum file size of 100MB to use PDF Stamping. If you want to compress your PDFs, you can do this here on Adobe’s PDF Compression page.

It will be able to compress your PDF to less than 100MB while maintaining the quality. Adobe invented PDFs, so this service is the best you can get.

If you did compress your PDF, you could use the Replace asset button to replace the PDF. This will replace the current PDF, so you don’t need to do anything else. You will be asked if you want to inform customers of an updated file, but that’s up to you to say Yes or No.

The variables available

Our PDF Stamp allows you to p

Question 5

Add downloads to Shopify's Order Confirmation email

Accepted Answer

|| This feature requires the Thank You & Order Status page downloads to be enabled. All you need to do is add the Fileflare App Block to your checkout pages from your Shopify settings, then enable this feature in Fileflare. Learn how.

Quick guide (method 1 only)

Method 1 – Renaming the current button

Adding a button that links to the Thank you (Order status) page that includes the download links.

What plan do I need?

For this method, you will need the Basic plan or higher to unlock the Thank you page download links to make this work.

How to set up

First, you will need the Basic plan or higher for this method. Make sure you are on the right plan. Second, you will need to enable the Thank you (Order status) page links

Go to the Fileflare app > Settings
Click on “Checkout settings“
Enable the option “Display download links on checkout page“

Go to your Shopify admin dashboard
Click on Settings > go to “Notifications“
Click on “Order confirmation“

![](https://storage.crisp.chat/users/helpdesk/website/db4a9697516c4000/notification-settings-scaled_9xevuz.j

Question 6

Setting up your email using SMTP - SendGrid Only

Accepted Answer

SendGrid SMTP Setup

Why use SendGrid for SMTP with Fileflare?

SendGrid is an easy-to-use system that allows you to achieve a higher email deliverability. It allows you to do things like assigning new sending IP addresses and domain authentication.
You can set up a free SendGrid account to allow you to send download emails from your own email in Fileflare.
The process is not as technical as using the normal SMTP options with your email accounts. It's most probably much easier to use SendGrid as the middleman in this scenario to simplify the process.
If you are using Google Workspace, you will need to use this method because Google have now discontinued SMTP for their email system.
You can many more insights on deliverability and email tracking from within the SendGrid dashboard.

How to set up

Video guide

${youtube}Video

Written guide

Enter a name, such as "Fileflare", so you remember what it is for, then enable all of the permissions, and then click the

Frequently Read Articles

Browse All Categories