Question 1

Beginner's Guide - How to set up the Fileflare app

Accepted Answer

| Please get in touch if you would like help with setting up the app. We are more than happy to do things for you, so you don't have to. We know what it's like to run a business, so outsourcing tasks helps a lot.

Learn how to set up quickly

This guide will show you how to set up Fileflare quickly. It all comes down to 3 fundamental steps - Adding products in Shopify, uploading files & attaching those files to your Shopify products. The app works alongside Shopify's Products and Orders system as an add-on.

Once you have attached the files to your Shopify products, then you are armed to deliver. Once a customer purchase a product on your store, Fileflare will check to see which files are attached to the products in the order and then send them to the customer.

Video setup guide

${youtube}Fileflare walkthrough

Written guide

Step 1 - Create your Shopify products in your Shopify admin "Products" page

Go to your Shopify admin.
Go to the "Products" page.
Click the "Add product" button.
Scroll down to the Shipping section, and uncheck the "This is a physical product" checkbox. This will allow Fileflare to automatically fulfil the product on an order, also stop the shipping boxes showing up at checkout, and stop the shipping emails being sent to the customer.

Fileflare supports variants. You can attach files to individual variants.

See our how-to infographic here

| All of your Shopify products are

Question 2

Migrate from other apps to Fileflare

Accepted Answer

| Migrating to Fileflare from Shopify's app is very easy. We have added features that allow you to bulk-import orders, bulk-upload files, and then bulk-attach them to your products. This helps cater to small and large stores with thousands of products and files.

Migration service

We can provide a migration service to help you avoid the tedious task of migrating files and setting up the app! Please get in touch.

What can we migrate?:

Download files from your current digital downloads app
Upload the files to your new Fileflare account
Attach the uploaded files to your Shopify products
Set up Fileflare to replicate your current app configuration

Considerations: There may be an additional charge for stores with over 100 digital products, depending on how many files you need to migrate. In such cases, we’ll provide an estimated time to migrate the files and also a tailored quote, keeping you fully informed on the process and investment involved.

Why switch to Fileflare?

There are some huge reasons why you would want to switch. Using other apps may not have the specific features you want, have too many bugs, developers don’t care, bad support and much more. We have come along to solve every issue you could be running into.

One of our main goals is to help store owners protect their digital downloads. See our comprehensive guide to preventing customers from sharing your digital products.

| Shopify's Digital Dow

Question 3

Enable customer account downloads

Accepted Answer

What plan do I need?

You will need the Premium plan to unlock the customer account download feature.

Guide: Display downloads in the Legacy Customer Accounts - Go to Guide

Deliver on the Main account page
Requires code snippet to be added to your Shopify theme. Contact us if you want us to do it for you

Guide: Display downloads in the New Customer Accounts - Go to Guide

Deliver on the Main account page and on the Order account page
Does not require code snippets. Simply add the Fileflare App Blocks in Shopify's editor

Difference between Legacy and New:

| We recommend using Legacy Customer Accounts. We find that they are more presentable because they are integrated into your store better by being on the same domain and part of your store's theme styling, unlike the New Customer Accounts. Learn more about the differences below.

Fileflare delivery differences:

In the Legacy Accounts, you can deliver downloads on the Main account page.
In the New Accounts, you can deliver downloads on the Main account page, and the Order account page.

Pros and cons:

| Legacy | New | | ---- | | Branded with your store theme and sits under your store's menu | Not branded with your st

Question 4

Set up PDF Stamping (Watermark)

Accepted Answer

PDF Stamping is a brilliant method to prevent your customers from sharing digital downloads with others. Of course, it only works on PDF files, but you can learn more about preventing customers from sharing other types of digital downloads here.

Below is a video showing a stamped and locked PDF so the customer cannot remove their personal details. Preventing them from sharing the PDF with others because their identity is attached.

What plan do I need?

The Basic plan to use a single PDF Stamping template.
The Growth plan or higher to create unlimited PDF Stamping templates.

Limitation of 100MB on PDFs to use PDF Stamping

||| Please note that there is a maximum file size of 100MB to use PDF Stamping. If you want to compress your PDFs, you can do this here on Adobe’s PDF Compression page.

It will be able to compress your PDF to less than 100MB while maintaining the quality. Adobe invented PDFs, so this service is the best you can get.

If you did compress your PDF, you could use the Replace asset button to replace the PDF. This will replace the current PDF, so you don’t need to do anything else. You will be asked if you want to inform customers of an updated file, but that’s up to you to say Yes or No.

The variables available

Our PDF Stamp allows you to p

Question 5

Enable Downloads on the Checkout pages - Order Status & Thank You pages

Accepted Answer

||| Please ensure that you are using the New Shopify checkouts, not the Legacy checkouts. Shopify has halted the ability for Shopify apps to integrate with old Legacy checkouts. Learn more.

Am I using the New or Legacy checkouts?

You can easily check to see if you are using the new checkouts by going to your Shopify admin > Settings > Checkout. If you are using the old Legacy checkouts, you should see a banner saying to upgrade on that page. Below is a comparison of the Legacy and New Order Status pages:

Enabling downloads on Shopify's New checkout pages (Checkout Extensibility)

${youtube}Video walkthrough

Written guide

Go to your Shopify admin
Go to "Settings"
"Checkout"
Click the "Customize" button

Next, you need to add the app to both of these pages:

Thank you - the page that appears directly after an order is placed
Order status - the page that appears when clicking the "View order details" button from Shopify's order confirmation, or from within the Shopify admin

Go to "Sections" in the top-left, then select the "Add app block" button at the

Question 6

Checklist to ensure store is set up correctly

Accepted Answer

1. Mark your digital products as “Digital” in Shopify

This will stop the Shipping queries from showing at checkout for the customer & also stop the Shopify physical shipping emails from sending to your customers with digital file delivery.

Go to your Shopify admin dashboard
Go to Products
Click on a product
Scroll down until you see the Shipping section. Uncheck the option “This is a physical product”. (If you are using variants, you will need to open the variant edit page)

2. Ensure you are capturing emails on orders, not just phone numbers

If you want to deliver downloads via email, make sure you are capturing emails at checkout so files can be delivered to your customers. Download links cannot be sent to phone numbers.

3. Confirm that your files are attached to the product

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