• How much storage can I get?

  Method 1: Contact us to get more than 1TB+ storage Fileflare has 4 plans available, each with dedicated storage amounts of up to 1TB. If you are interested in getting more than 1TB of storage, feel free to contact us and we will be able to cater for your needs, or you can follow the steps below. Extra storage above the allocated 1TB is charged at $45 per 1TB. Method 2: Connect your own storage server (best option) I would highly recommend thFew readers

• Why have I been charged after cancelling?

  Few readers

• How to sell digital products with Meta (Facebook & Instagram)

  Meta (Facebook & Instagram) banned the sell of digital products and subscriptions in 2020. Possible solution There is a way around this that we have experienced that has been working for many years. All you need to do is use the URL to your product page in the ad. Do not connect your store’s catalog to Meta. If you connect the catalog from Shopify to Meta, they can detect if a product is digital.Few readers

• Do you have multi-store discounts?

  Multi-store discounts: Yes, we do have discounts for users with multiple stores! 1 Store - Full price 2 Stores - 10% off 3 Stores - 15% off 4 Stores - 20% off 5 Stores - 25% off 10+ Stores - 35% off Please contact us to unlock the multi-store discounts. Can I have one app account for all stores? This is not possible. With the way Shopify works, you cannot have one app plan that runs on all stores, you will need an individual plan for each store. This is because the app'sFew readers

• Can I use one account for multiple Shopify stores?

  This is not possible due to the way Shopify works. The app's API connection and billing is only available to be linked to one Shopify store at a time.Few readers

• Is there a size limit per file?

  There is no size limit per file. The only limitation for storage is the storage allocated to your account. For example, if you have 5TB, you can upload a 5TB file if you want. You can also attach your own S3 storage server to Fileflare, meaning you are in control of all your storage limitations. Learn more.Few readers

• How to remove the "Powered by Fileflare" image

  You can remove this image from the Digital Delivery page by upgrading to any paid plan. Go to Fileflare Go to Pricing & plansFew readers

• Why do my customers land on a password page?

  This may seem like a glitch or a mistake with your store, but rest assured, it's not. It's very a simple resolution. All you need to do is go to your Preferences in Shopify admin, and then remove your password. The reason this happens This happens because the way our download links and download page works is by using your Shopify store domain name. This aligns best with your brand and automatically makes Fileflare integrated with your stoFew readers

• Can I get a development store plan?

  Yes, we can assign a free Premium plan for your development store. Please contact us by going to the "Support" page in the app. We can assign it to your store :) When changing your store to a live Shopify store, you must change this plan to a live Fileflare plan, otherwise it will stop working on your store.Few readers

• Can I transfer data from one Fileflare account to another?

  This is not possible to transfer data between Fileflare accounts. This is because the Fileflare account is linked directly to your Shopify store's account. All authentication is completely tied, therefor, it cannot be linked to another Shopify store, and no data can be transferred. We always advise you to keep your digital product files hosted on your own devices. It's good practice to have multiple copies whenever it comes to digital content. If you need to transfer files from one Fileflare acFew readers

• How can I delete all assets?

  There are two methods to delete all assets on your account: Using the API to bulk delete using a single API call (scroll down to "Deleting all assets") - https://digital-downloads.com/api-deleting-assets/ Contact us and we can do it for youFew readers

• If I delete products in Shopify, will the digital files still be deliverable?

  We have a system in place that will still allow digital product delivery to your customers, even if the product is deleted in your store. It's really helpful to let older customers be able to continue to access files even if the products were deleted in Shopify.Few readers

• How can I access deleted products for old customers?

  You may want to provide access to new files for older customers that have bought deleted products. Luckily for you, Fileflare retains the deleted products for this exact reason so that all the customers that have bought deleted products can still access their files. To access deleted products in Fileflare, all you need to do is go to the Order page and click on the deleted product name. This will open the product page where you can attach or change files on it, which will automatically show onFew readers

• Get an Oauth error when loading V1?

  This is because you are not logged in to Fileflare according to Shopify. You must go back to your Shopify admin, go to "Apps" and open Fileflare again. If you are already in Fileflare, simply refresh the browser page. You will be logged in and then the V1 link will work :)Few readers

• Looking for the "More actions" admin link?

  Are you looking for the "More actions" button inside the order or product page? Shopify have changed the way this works, so now that we are an embedded app, we have to change it :) the team are working on it so it will be back ASAP. In the meantime, just log into Fileflare to access all the pages you need. Everything can be done within the Fileflare app.Few readers