Articles on: FAQ

Why have I been charged after cancelling?

App charges and subscriptions are completely handled by Shopify. Shopify charge the payments on behalf of the apps, meaning apps do not get paid directly from merchants. If you have cancelled your plan or uninstalled the app, the connection is completely disconnected by Shopify. If you think you have been charged without consent, please read how Shopify's app billing works below.

If you think you have been charged after the new mopnth's billing cycle I would recommend that you read Shopify's article. Here is part of that information below:


You are billed for your app subscriptions and app usage as part of Shopify's 30-day subscription billing period. However, your app has a separate 30-day billing cycle, which impacts the charges you'll see on your Shopify bill.

App billing cycles

You are invoiced every 30 days for your monthly Shopify subscription, and you pay in advance for the following 30 days. For example, suppose you receive your Shopify invoice April 5. Since April has 30 days, the cycle will terminate at the end of May 4th. On May 5, you are billed for the second month of your subscription. The third month payment is billed on June 4 since May has 31 days.

App billing cycles

Apps that charge merchants using subscriptions are billed on an independent, 30-day billing cycle. This billing cycle is charged for at the same time as the Shopify subscription. There are two types of subscriptions:

Recurring pricing plans
Usage pricing plans

Recurring pricing plans

Recurring app charges are billed with the next Shopify 30-day invoice. In the example below, the bill on May 5 includes the app subscription that overlaps from April 20-May 20. The bill on June 4th similarly includes the app subscription from May 20-June 19 (since May has 31 days).

From your Shopify admin, you can view which subscriptions, including which app subscriptions, have recurring charges.

If you stop paying your bills, or deactivate your store, then Shopify freezes your account and your recurring app charges. If you start your payments again, or re-open your store within 30 days, Shopify unfreezes your account and your recurring app charges resume.

Read more in Shopify's article.

Updated on: 03/07/2024

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