Display downloads in Customer Accounts (New Accounts)
Using the New Customer Accounts on Shopify are limited. You will need to enable the checkout links feature to display the Fileflare App Block on the Order Status page using Shopify's theme customizer. Apps cannot directly integrate into the Main page of the New Customer Accounts yet until Shopify releases the capability for apps to integrate. Currently, apps cannot integrate into the main pages of the New customer account. Users can still access their downloads in the New Customer Accounts by clicking on the order and finding the downloads on the Order Status page.
You will need the Premium plan to unlock the customer account download feature.
Go to your Shopify admin
Go to Settings
Click Checkout
Click the Customize button
Click the Checkout button at the top to go to the Order Status page
The Order Status page is the page that appears when clicking on an order inside the Main customer accounts page.
Go to Sections in the top-left, then select the Add app block button at the bottom
Select the Fileflare block & place it on your page
Enable the setting in Fileflare
You must be on any paid plan for this to work.
Go to Fileflare > Settings > Checkout settings > enable the setting shown below.
Because Shopify have not yet released functionality for Shopify apps to integrate in the New customer accounts, the only place we can add an App Block is on the Order Status page, which can be accessed in the New customer accounts. If you want better integration, please use the Legacy accounts and follow this guide.
You will need to double-check that you have a few things in place to ensure the downloads show:
Make sure there are files attached to the Shopify products in the order. If there are no files attached to the products or order, then no download links will show on the order page.
Make sure you are looking at the Order page in the accounts. The downloads are specific to an order, so they show on the order page, not the main customer account page.
Go to the Order page and check to see if the payment status is "Paid". If it is not, then the downloads will not show because the order has not yet been paid.
Are you on the right plan? The customer account downloads are on the Premium plan.
You could be looking for an order that was placed before installing Fileflare. You may need to click the “Import previous orders” button on the Orders page to import older orders if you haven’t already. Contact us if you need us to sync orders.
Make sure you have enabled the customer account feature in Settings > Checkout settings.
Make sure you have placed the snippet code correctly in the right theme file. Contact us if you need guidance.
If you are using an app like CustomerHub or Froonze, ensure you have enabled the integration in their app.
What plan do I need?
You will need the Premium plan to unlock the customer account download feature.
How to display downloads on the individual Order pages
Go to your Shopify admin
Go to Settings
Click Checkout
Click the Customize button
Click the Checkout button at the top to go to the Order Status page
The Order Status page is the page that appears when clicking on an order inside the Main customer accounts page.
Go to Sections in the top-left, then select the Add app block button at the bottom
Select the Fileflare block & place it on your page
Enable the setting in Fileflare
You must be on any paid plan for this to work.
Go to Fileflare > Settings > Checkout settings > enable the setting shown below.
Because Shopify have not yet released functionality for Shopify apps to integrate in the New customer accounts, the only place we can add an App Block is on the Order Status page, which can be accessed in the New customer accounts. If you want better integration, please use the Legacy accounts and follow this guide.
FAQ
The downloads are still not showing, what do I do?
You will need to double-check that you have a few things in place to ensure the downloads show:
Make sure there are files attached to the Shopify products in the order. If there are no files attached to the products or order, then no download links will show on the order page.
Make sure you are looking at the Order page in the accounts. The downloads are specific to an order, so they show on the order page, not the main customer account page.
Go to the Order page and check to see if the payment status is "Paid". If it is not, then the downloads will not show because the order has not yet been paid.
Are you on the right plan? The customer account downloads are on the Premium plan.
You could be looking for an order that was placed before installing Fileflare. You may need to click the “Import previous orders” button on the Orders page to import older orders if you haven’t already. Contact us if you need us to sync orders.
Make sure you have enabled the customer account feature in Settings > Checkout settings.
Make sure you have placed the snippet code correctly in the right theme file. Contact us if you need guidance.
If you are using an app like CustomerHub or Froonze, ensure you have enabled the integration in their app.
Updated on: 18/12/2024
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