• How to reset the download limitations for an order

  Sometimes customers will hit a download limitation and need access to their downloads again. You can easily increase their limits for an individual order by going to the Order page in Fileflare. See below. Resetting the download links for an individual order You can reset download limits for customers easily by going to the Order page. Simply go to the Order page in Fileflare Uncheck the “Use global limitations” checkbox Adjust the limitations for that customer’s individual order tFew readers

• Generate a download link

  If you are looking to generate a download link, you can do this by following the method below. How does it work? You will need to create a free order so that you have the download link generated. Once you have the order, you can copy the download link and use this to send to your customers. How to generate the link Go to your "Orders" page in Shopify and create a new order. You can do this by clicking the "Create order" button, adding the product that has the file attached to it, then aFew readers

• Unblock the downloads for fraudulent detected orders

  Changes to how fraudulent orders are blocked Instead of the old way of not showing the downloads to the customer with no explanation, we decided to improve it so that it's more controllable by merchants, it's more cohesive with the other limitation settings, and you can add a custom message explaining why they are restricted. This works by adding the restriction on the download links instead. Reasons why this is better: Cohesive with other Global limitations making it easier to undersFew readers