• How to replace/update a file (upload new versions)

  What plan do I need? The Update file feature is available on the Basic plan or higher. (optional) The "Email template customisation" feature is available on the Growth plan or higher. How to update the file Simply go to the file page in Fileflare. Update the file using the "Replace" button. Notifying previous customers There are two ways to update files andPopular

• How to deliver external URLs (links)

  There are two types of assets that you can deliver to customers using Fileflare: Uploaded files URL assets As you can see below, each asset has a coloured bubble explaining which type of asset it is: (https://storage.crisp.chat/users/helpdesk/website/-/d/b/4/a/db4a9697516c4000/screenshot-2025-07-18-at-14442k6jtho.png =676xauto) Uploaded files It's really straightforward; just simply upload a file from your device and it appears as an uploaded asset on the Assets page. URL assetsFew readers

• Download all files in one go

  If you want to download all your files from Fileflare, you have two options. Technical challenges make it difficult to do this from the user interface, so here are your options: Alternatively, a quicker way to doFew readers

• How to upload files or add links

  Uploading files in Fileflare Method 1: Go to the Fileflare app Go to "Assets" Click the "Upload assets" button Method 2: Go to Fileflare app Go to "Products" Click on a product Upload files directly to the product Alternative methods Alternative method 1: HeftySend.com/fileflare You can use HeftySend.com to upload files using their uploader via our APFew readers

• How to sync Shopify products into Fileflare

  You may have created a new product and changed the name of a product and cannot find it in Fileflare. It's easily sorted. When products are created, they always load into Fileflare, but if you change the name, you will need to go to the product page in Fileflare and click the "Sync product" button to load the latest name, or you can sync all products by going to the "Products" page and then click the "Sync all products" button. Products are automatically synced from Shopify to Fileflare wheFew readers