What plan do I need?

The "Update & notify customers" feature is available on the Basic plan or higher.
The "Edit email templates" feature is available on the Growth plan or higher.

How does it work?

Updating an asset

This function will replace the old asset with the newly uploaded asset
All previous download links for the old version will continue to work and link to the new asset

Clicking "Yes" - Notifying customers

This function will send a new download email to every customer who has ordered the Shopify products that the asset is attached to (at the time of updating of the asset)
This function will also send a download email to any order that the asset is attached to. This is if you have used the “Attach additional asset” button on the order page
The emails will use the File replace email template if you have customised your own template
You can see all the emails that have sent by going to Settings > Customer emails. This will show all emails that have been sent by Fileflare.

Clicking "No" - Notifying customers

Update emails will not be sent

How to do it

Step 1 (optional) – Edit the email template message

Edit the File replace email template to deliver a message with the updated file

Step 2 – Go to the asset you want to update

Go to the ‘Assets’ page
Click on the asset that you want to update so it opens the asset page

Step 3 – Click the ‘Update asset’ button

Step 4 – Upload your new asset

You can click the “Choose file” button to upload your new version of the asset.

This is your last chance to customise the email template message (you need the Growth plan to unlock this).

Step 5 – Notify previous customers

If you select "Yes" to notify customers, Fileflare will notify everyone who has bought the Shopify products that the asset is attached to, and any orders that have the asset attached.

You can see all the emails that have sent by going to Settings > Customer emails. This will show all emails that have been sent by Fileflare.

If you select "No", no one will be notified.

If updating multiple assets

There is also another method to notify previous customers. This works well if you are updating many files instead of just a single one. You can enable the customer account downloads, and then inform your customers using your email marketing software that they can access their new files in the customer accounts. Read more.

Updated on: 29/02/2024