Articles on: Guides

Why do my customers land on a password page?

This may seem like a glitch or a mistake with your store, but rest assured, it's not. It's very a simple resolution. All you need to do is go to your Preferences in Shopify admin, and then remove your password.

The reason this happens



This happens because the way our download links and download page works is by using your Shopify store domain name. This aligns best with your brand and automatically makes Fileflare integrated with your store to look professional. This means you will need to remove your store password to be able to access both the downloads or download page.

Updated on: 15/09/2024

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