Benefits of Fileflare

Fileflare has become powerful over the years. We've enhanced the app to make digital delivery much more professional, branded and fast. Some of our favourite benefits are:

• White labeled: All download links & the Digital Delivery page automatically use your store's domain name on all plans.
• Download speed: Downloads are delivered using the best CDN in the world (even Shopify use the same one). This ensures top download speeds around the planet.
• Free bandwidth: Unlimited free download bandwidth on all plans.
• Reasonable pricing: No hidden charges or extortionate costs. Know what you pay at the end of every month.
• Security: Built by industry experts who understand scalable systems. You can rely on us.
• Protection: Protect your digital products using access limits, IP restrictions, PDF stamping, and also automated fraudulent order restrictions.
• Migration: Having issues with your current setup? Easily migrate to Fileflare from your current provider.

Available delivery methods

Simply enable any of the below delivery methods to deliver digital products to your customers.

1. Fileflare download email - Available on all plans
2. Checkout pages (Thank You & Order Status pages) - Available on Basic, Growth and Premium plans
3. Customer accounts (New & Legacy) - Available on the Premium plan
4. Shopify order confirmation email integration - Available on Growth and Premium plan

Fileflare email delivery is automatically enabled upon installation. Feel free to set up the rest when you customise your settings.

Remove the "Powered by Fileflare" watermark

Simply just upgrade to any paid plan to remove the watermark from the Digital Delivery page.

Set up fraud protection for downloads

If an order is flagged as medium or high risk, you can configure Fileflare to block access to the digital files until you’ve verified the order’s legitimacy. Once confirmed, simply disable the “Restrict Access” setting on the Order page to grant the customer access and then send the download email. Learn more.

Add loading text to the Thank You & Order Status page download buttons

If you have enabled the checkout delivery method, you can add loading text to inform your customers that the digital products are loading. Simply go to your Shopify Checkout editor, and then go to the Fileflare app block to enter loading text. Learn more.

Add a "View all downloads" button anywhere on your store

This feature lets you add a link to the Digital Delivery page anywhere on your store—for example, in your main menu—so customers can quickly access all their downloads instantly. Customers will need to log in first to verify their identity and locate their orders, after which they can instantly access their digital products.

All you need to do is add this URL - /apps/digital-downloads

Add a download button to Shopify's order email

It's possible to add the download button for the digital products to Shopify order confirmation email. This helps reduce the number of emails that I sent to customers as the order confirmation email is compulsory with every order. Then you can disable Fileflare's download emails if you want to.

Enable customer account downloads

It's possible to enable customer accounts really easily for the legacy and new customer accounts. This is also compatible with all customer account Shopify apps.

• Enable downloads for Legacy customer accounts
• Enable downloads for New customer accounts
• Enable downloads when using customer account Shopify apps

Protect your download links from abuse

You can easily protect your download links by adding global limitations or only allowing users to access the Digital Delivery page when they are logged in to their customer account. It helps prevent abuse by malicious customers.

1. Only allow logged in users to access the Digital Delivery page

You can set it so that the customer needs to log in to access the Digital Delivery page. Learn more.

2. Enable global limitations

This only allows a specific number of people to access the links. For example, if you set a limit of 2 IP addresses for the links, then if a third IP addresses accesses it, they will hit a page telling them the limit has been reached. You can customise these messages from the Global limitations settings page. Learn more.

1. Set an access limit which limits the number of clicks on the download links
2. Set an IP address limit so that only a number of IP addresses can access each link
3. Set an order expiration time so that the links expire after a set number of days after the order has been placed

Customise the Digital Delivery page

The Digital Delivery page is the location that your customers land on after clicking the download button. This page automatically inherits your Shopify's theme styles, but it's also possible to customise it further.

• Customise it by changing the text in the Digital Delivery page settings page
• Customise it by reading our Custom CSS snippets guide. This allows you to add pre-built CSS snippets.

Enable video streaming/viewing

We recently released a feature that allows you to enable video streaming/viewing for your customers. Once enabled, a play button will automatically appear for all video files. You can enable/disable this button for individual videos from the asset page.

Get the best email deliverability

Fileflare has a very powerful top-notch email delivery system. We have the best deliverability you can get by introducing the best practices for mail servers. We've learned a lot of the years and built the best.

You also have the ability to add your own email system so that you can use your own domain and deliverability reputation. We highly recommended that you use your own email system because it will give you full email tracking insights and allow you to look more professional. It also lets you add your own dedicated IP address and maximise your email deliverability.

• Connect your email to Fileflare
• Learn how to get the best deliverability for your email

Email tracking

Fileflare provides full email tracking insights that display on the Order page when on the Growth plan or higher. This allows you to see how your customers have interacted with your download emails. It helps to understand if your customers are telling the truth and also allows you to understand how your customers are interacting with downloads. You will see data, such as opens, bounces, responses from mail servers if the inbox is full or if the email address doesn't exist.

If you connect your own email sender to Fileflare, the Fileflare email tracking will not display delivery insights such as opens, bounces, etc. because the email delivery is now in your control. When connecting your own sender, we highly recommend using an SMTP platform like Postmark or Brevo to connect your email to Fileflare, this will allow you to see full email tracking insights inside that platform.

Customise the limitation page messaging

When your customers reach a limitation page, they will be presented with messages that inform them why they have been stopped. You can fully customise these messages from the Global limitations settings page.

Updated on: 13/08/2025