How to replace/update a file (upload new versions)
The notify function within this feature is scheduled for a significant upgrade in late 2024. The forthcoming enhancements will provide a more comprehensive workflow, enabling a greater range of customisations, detailed filtering options for selecting customers, sending multiple files at the same time, and various additional improvements.
The "Update & notify customers" feature is available on the Basic plan or higher.
The "Edit email templates" feature is available on the Growth plan or higher.
This function will replace the old asset with the newly uploaded asset
All previous download links for the old version will continue to work and will link to the new asset
This function will send a new download email to every customer who has ordered the Shopify products that the asset is attached to (at the time of updating of the asset)
This function will also send a download email to any order that the asset is attached to. This is if you have used the “Attach additional asset” button on the order page
The emails will use the File replace email template if you have customised your own template
You can see all the emails that have sent by going to Settings > Customer emails. This will show all emails that have been sent by Fileflare.
Update emails will not be sent
Edit the File replace email template to deliver a message with the updated file
Go to the ‘Assets’ page
Click on the asset that you want to update so it opens the asset page
You can click the “Choose file” button to upload your new version of the asset.
This is your last chance to customise the email template message (you need the Growth plan to unlock this).
If you select "Yes" to notify customers, Fileflare will notify everyone who has bought the Shopify products that the asset is attached to, and any orders that have the asset attached.
You can see all the emails that have sent by going to Settings > Customer emails. This will show all emails that have been sent by Fileflare.
If you select "No", no one will be notified.
There is also another method to notify previous customers. This works well if you are updating many files instead of just a single one. You can enable the customer account downloads, and then inform your customers using your email marketing software that they can access their new files in the customer accounts. Read more.
What plan do I need?
The "Update & notify customers" feature is available on the Basic plan or higher.
The "Edit email templates" feature is available on the Growth plan or higher.
How does it work?
Updating an asset
This function will replace the old asset with the newly uploaded asset
All previous download links for the old version will continue to work and will link to the new asset
Clicking "Yes" - Notifying customers
This function will send a new download email to every customer who has ordered the Shopify products that the asset is attached to (at the time of updating of the asset)
This function will also send a download email to any order that the asset is attached to. This is if you have used the “Attach additional asset” button on the order page
The emails will use the File replace email template if you have customised your own template
You can see all the emails that have sent by going to Settings > Customer emails. This will show all emails that have been sent by Fileflare.
Clicking "No" - Notifying customers
Update emails will not be sent
How to do it
Step 1 (optional) – Edit the email template message
Edit the File replace email template to deliver a message with the updated file
Step 2 – Go to the asset you want to update
Go to the ‘Assets’ page
Click on the asset that you want to update so it opens the asset page
Step 3 – Click the ‘Update asset’ button
Step 4 – Upload your new asset
You can click the “Choose file” button to upload your new version of the asset.
This is your last chance to customise the email template message (you need the Growth plan to unlock this).
Step 5 – Notify previous customers
If you select "Yes" to notify customers, Fileflare will notify everyone who has bought the Shopify products that the asset is attached to, and any orders that have the asset attached.
You can see all the emails that have sent by going to Settings > Customer emails. This will show all emails that have been sent by Fileflare.
If you select "No", no one will be notified.
If updating multiple assets
There is also another method to notify previous customers. This works well if you are updating many files instead of just a single one. You can enable the customer account downloads, and then inform your customers using your email marketing software that they can access their new files in the customer accounts. Read more.
Updated on: 28/03/2025
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