What plan do I need?

• The "Update & notify customers" feature is available on the Basic plan or higher.
• (optional) The "Email template customisation" feature is available on the Growth plan or higher.

How does it work?

There are two ways to update files and inform your customers in bulk.

Method 1: Using your email marketing software (recommended)

1. Update the file in Fileflare using the update button
2. But then you will enable the customer account downloads
3. Then use your email marketing software to inform your customers that they can access the new updated files inside their customer account

Benefits of using method 1:

• Works with multiple files
• Use filters to send to specific customers
• Better deliverability insights

Method 2: Using the Fileflare system (upgrade coming soon, so not recommended currently)

1. Update the file in Fileflare using the Update button
2. Then you will be prompted if you want to inform your customers who have bought that file
3. Click "Yes" if you want to

Be aware:

• This only works with a single file, so if you are updating many files, use method 2.
• Cannot filter out cancelled or refunded orders
• Cannot use filters to gather specific customers
• This has a new upgrade coming very soon that will fix all of the above.

How to do it

Method 1 (Recommended) - Read guide

Method 2 (Not recommended) - Read below:

Step 1 (optional) – Edit the email template message

Edit the File replace email template to deliver a message with the updated file.

1. Go to Fileflare app
2. Go to Settings
3. Go to Email templates
4. Open the "File replace" template
5. Customise this template

Step 2 – Go to the asset you want to update

1. Go to the ‘Assets’ page
2. Click on the asset that you want to update so it opens the asset page

Step 3 – Click the ‘Replace’ button

Step 4 – Upload your new asset

You can click the “Choose file” button to upload your new version of the asset.

This is your last chance to customise the email template message (you need the Growth plan to unlock this).

Step 5 – Notify previous customers

To notify previous customers, you will need to enable the "Send update email?" checkbox. Fileflare will notify everyone who has bought the Shopify products that the asset is attached to, and any orders that have the asset attached.

If updating multiple assets

There is also another method to notify previous customers. This works well if you are updating many files instead of just a single one. You can enable the customer account downloads, and then inform your customers using your email marketing software that they can access their new files in the customer accounts. Read more.

Updated on: 18/07/2025