Articles on: Digital Products

How to replace/update a file (upload new versions)

The notify function within this feature is scheduled for a significant upgrade in mid-2025. The forthcoming enhancements will provide a more comprehensive workflow, enabling a greater range of customisations, detailed filtering options for selecting customers, sending multiple files at the same time, and various additional improvements.


What plan do I need?


  • The "Update & notify customers" feature is available on the Basic plan or higher.
  • (optional) The "Edit email templates" feature is available on the Growth plan or higher.


How does it work?


There are two ways to update files and inform your customers in bulk.



  1. Update the file in Fileflare using the update button
  2. But then you will enable the customer account downloads
  3. Then use your email marketing software to inform your customers that they can access the new updated files inside their customer account


Benefits of using method 1:

  • Works with multiple files
  • Use filters to send to specific customers
  • Better deliverability insights



  1. Update the file in Fileflare using the Update button
  2. Then you will be prompted if you want to inform your customers who have bought that file
  3. Click "Yes" if you want to


Be aware:

  • This only works with a single file, so if you are updating many files, use method 2.
  • Cannot filter out cancelled or refunded orders
  • Cannot use filters to gather specific customers
  • This has a new upgrade coming very soon that will fix all of the above.



How to do it







Step 1 (optional) – Edit the email template message


Edit the File replace email template to deliver a message with the updated file


Step 2 – Go to the asset you want to update


  1. Go to the ‘Assets’ page
  2. Click on the asset that you want to update so it opens the asset page


Step 3 – Click the ‘Update asset’ button



Step 4 – Upload your new asset


You can click the “Choose file” button to upload your new version of the asset.


This is your last chance to customise the email template message (you need the Growth plan to unlock this).


Step 5 – Notify previous customers


  • If you select "Yes" to notify customers, Fileflare will notify everyone who has bought the Shopify products that the asset is attached to, and any orders that have the asset attached.


You can see all the emails that have sent by going to Settings > Customer emails. This will show all emails that have been sent by Fileflare.


  • If you select "No", no one will be notified.


If updating multiple assets


There is also another method to notify previous customers. This works well if you are updating many files instead of just a single one. You can enable the customer account downloads, and then inform your customers using your email marketing software that they can access their new files in the customer accounts. Read more.

Updated on: 11/06/2025

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