What plan do I need?

There are a few locations that your customers see when delivering downloads. All of these are customisable to your own language:

• The checkout page download box for the Thank You page and the Order Status page
• The download button
• Email template customisation
• Limitation pages

How to customise the language of text for your customers

1. Change the download button text

Change the text that is displayed in the button inside the download emails and checkout pages.

1. Go to Fileflare
2. Go to Settings
3. Go to the "Download delivery" section and click on "Download settings"
4. You will see the "Digital delivery button" box. Here is where you can enter button text.

2. Customising the checkout page download box

The download box shows on the checkout Order Status & Thank you pages.

Change this text by:

1. Go to Fileflare
2. Go to Settings
3. Go to "Download delivery" and then "Checkout pages"

• Download button text
• Download box title
• Download box extra text

3. Customising the email template text

You will need the Growth plan to unlock the email template customisation.

Again, it’s really easy to customise the email templates and add your own language. Once you have the Growth plan or higher, you can go to:

1. Fileflare
2. Settings
3. Then go to "Email templates" in Branding

Here, you can customise the templates to say anything you want and in any language. The normal template that goes with every order is called the “Fulfilment template”.

4. Limitation reached page customisation

You can customise the limitation page text for when your customers reach a limitation.

Go to:

1. Fileflare
2. Settings
3. Global limitations and scroll down to the Limitation reached page title

Then add your own text in any language you choose:

5. Customise the Digital delivery page content

Customise the Digital Delivery page text by going to:

1. Go to Fileflare
2. Go to Settings
3. Go to "Digital Delivery page" under "Branding"

Here you can change the text for:

• Order heading
• Additional downloads
• Order description
• Counter text

Current text that cannot be translated, but can be hidden:

The below can be hidden by adding these custom CSS snippets to your base.css file.

• Date - View guide to hide this
• "View assets" and "Close" text - View guide to hide this

Updated on: 16/07/2025