How to properly uninstall Fileflare

Uninstalling the app

Shopify’s enforces all Shopify all to delete a store's personal data within 48 hours of uninstallation. All your customer's data will be deleted as soon as Shopify send the request to us. This usually happens within 3 hours after the app has been uninstalled. Learn more from Shopify's data privacy.

Fileflare does NOT automatically add code to your theme

Filelflare does not automatically add any code to your Shopify theme, so if you haven't manually added any code yourself, then you don’t need to do anything. If you did add code manually yourself, then you can see our guide below.

The only code snippets that you are able to manually add to your store are:

Legacy (Classic) customer account download links – order page links snippet
Legacy (Classic) customer account download links – “View all downloads” link
Custom CSS styling for the download button
Custom CSS styling for the download page
Shopify order confirmation email

To remove them, simply:

Go to your Shopify dashboard
Go to “Online store” > “Themes”
Click “Actions” > “Edit code”

Remove the customer account download links – order page links snippet

Old method (discontinued by Fileflare mid-2024)

Go to the “Customers/order.liquid” or the “main-order.liquid” file

Many new Shopify themes use main-order.liquid
Some third-party and older themes use customers/order.liquid

Find the code snippet:

`<div id='digitalAssets'></div>`

Delete this code and click “Save”
Done!

New method

Go to the “Customers/order.liquid” or the “main-order.liquid” file

Many new Shopify themes use main-order.liquid
Some third-party and older themes use customers/order.liquid

Search for the text:

apps/digital-downloads

It will look something like this:

<a href="/apps/digital-downloads/orders/{{ order.id }}">
<button>View downloads</button>
</a>

Delete this code and click “Save”
Done!

Remove the customer account download links – “View all downloads” link

Search for the “main-account.liquid” file.
Search for the text:

apps/digital-downloads

This is the link that will need to be removed. It may be inside a button code snippet, an example below:

<a href="https://example.com/apps/digital-downloads" >
<button>View all downloads</button>
</a>

Remove the custom CSS for the download button

Go to your root CSS file. It is sometimes called “base.css”.
Remove the code marked with #digitalAssets:

#digitalAssets {
    --dda-color-100: #F7F9FC; /* Button background color */
    --dda-color-200: #E2E7F0; /* Button border color */
    --dda-color-400: #CBD2E0; /* Button hover color */
    --dda-color-600: #2D3648; /* Button text color */
}

Remove the custom CSS for the download page

Find your root CSS file. It’s sometimes called “base.css”
Now remove the code that is related to "dda" or "fileflare"

You will find all of the code snippets in this guide.

Shopify order confirmation email

It's possible for a merchant to add customisations to their Shopify order confirmation email. If you have added the Fileflare code to this email tempalte, then you can remove it easily.

Go to Shopify settings
Go to "Notifications"
Go to "Customer notifications"
Go to "Order confirmation"
Click "Edit code"
Find the code that includes "Fileflare". It will look similar to this:

<!-- BEGIN Fileflare code -->
{%- assign has_digital_product = false -%}

{%- for item in line_items -%}
  {%- if item.requires_shipping == false -%}
    {%- assign has_digital_product = true -%}
    {%- break -%}
  {%- endif -%}
{%- endfor -%}

{%- if has_digital_product -%}
<table class="button main-action-cell">
    <tr>
      <td class="button__cell">
        <a href="https://www.storedomain.com/apps/digital-downloads/email-downloads/{{ id }}" class="button__text">Download your files</a>
      </td>
    </tr>
</table>
{%- endif -%}
<!-- END Fileflare code -->

Updated on: 30/06/2025

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