How to cancel my subscription
How to change your plan
Step 1 – Go to the plans page
- Go to Fileflare
- Click on "Pricing & plans"
Step 2 – Choose your plan
Decide and click the button on which plan you want to upgrade or downgrade to. Proceed to follow the next steps by Shopify.
How to cancel your subscription service
All you need to do is change your plan to the free plan by clicking the Cancel subscription button, and your subscription will be cancelled by Shopify. This will move you onto the free plan.
Or, you can uninstall the app, and Shopify will cancel the subscription automatically.
Closing or pausing your store
Please be aware that closing your store and pausing your store handle subscriptions differently. Shopify is in control of all billing systems, so these are rules that they have set.
- Closing your store - sometimes app charges are frozen, but Shopify recommend to cancel all app subscriptions before deactivating your store.
- Pausing your store - app subscriptions will continue to charge. Shopify recommends merchants to cancel subscriptions if you are pausing the store so that you do not have large bills when you open again.
Consider uninstalling any third-party apps that have recurring charges so that you're not billed for those apps after you pause your store.
Updated on: 23/07/2025
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